FAQ's & Policies
Contact us at email@example.com with any questions or concerns.
We are located in the state of Oregon which has NO sales tax!
What forms of payment do you accept?
American Express, Discover, MasterCard, PayPal, Visa
When will my order be shipped and when can I expect it?
Most orders are processed and shipped within 24 of the order being placed (every day of the week) with packages picked up by USPS. You will receive an email with a tracking number as soon as we have created a shipping label. Domestic Priority Mail shipments typically arrive within two to five business days (USPS First Class takes a bit longer). International First Class* packages typically arrive within two to three weeks, with International Priority Mail* usually arriving in one to two weeks.
*Please Note: International shipping times are difficult to estimate and will vary dramatically from country to country. Packages can sometimes take three to four weeks or longer to be delivered due to customs delays. If you have not received your order in a timely fashion, please check with your local post or customs office.
How will my order be sent?
Within the United States, all packages are shipped via USPS First Class Mail or USPS Priority Mail (customer's preference at checkout). All packages going outside of the United States are shipped via USPS.
What are the shipping costs?
Domestic (Within the USA)
First Class Mail (less than one pound): $3.25
Priority Mail Small Package Flat Rate: $6.50
Priority Mail Large Package Flat Rate: $8.00
FREE: $75 + Up
Small Package Rate: $10.00
Medium Package Rate (up to 2 lbs/1 kg): $14.00
Large Package Rate (up to 3.5 lbs/1.6 kg): $18.00
FREE: $175 + Up
Small Package Rate: $15.00
Medium Package Rate: $20.00
Large Package Rate: $30.00
FREE: $300 + Up
I live outside the U.S., will I have to pay customs fees?
Customs fees are determined by your own country’s customs agency. As a retailer, we are required by law to mark customs forms with the actual package contents, their value, and as “merchandise”. Shipping costs at checkout are for your package's postage payment only. You may incur an additional fee via your country's specific agency requirements which is the responsibility of the customer, not of Happy Knits.
Where is my package?!
For USPS First Class and Priority we offer tracking through the United States Postal Service. Unfortunately, international tracking numbers do not typically follow your parcel to its final destination. Once an item has left the building, we can no longer assume responsibility for it, nor for items lost or damaged during shipping. Please follow your package's progress through the US Postal Service, and contact them if any issues arise as they are best able to track your package. Additionally, please be certain that the information we have on file for you is correct and up-to-date to ensure that your order will be delivered correctly.
How can I add to my order if I forgot something?
If you would like to add to your order, email us as soon as possible. Payment for additional items can be done over the phone, via PayPal invoice, or by making another online order (with any extra shipping costs refunded) as we do not keep cards on file and we cannot charge you MORE than the original amount you approved at checkout. If you happen to place two or more orders online in the same day (and neither has shipped) we will combine the shipments for you and refund any possible postage costs.