FAQ & Policies

What are the shipping & handling costs?

 

Within the United States:

  • purchases up to $50: $6 shipping
  • purchases $51-$80: $8 shipping
  • purchases $81-$150: $10 shipping
  • purchases over $150: free shipping

 

NEW: Within the Canada:

  • purchases up to $75: $8 shipping
  • purchases $76-$120: $10 shipping
  • purchases $120-$300: $15 shipping
  • purchases over $300: free shipping

 

Outside the United States & Canada:

  • purchases up to $100: $15 shipping
  • purchases $101-$200: $17 shipping
  • purchases $201-$300: $20 shipping
  • purchases over $300: free shipping

 

When will my order be shipped?

Most purchases are shipped within 24 hours of the order being placed, with packages picked up by USPS or UPS around 2pm Pacific Time.

How will my order be shipped?

Within the United States, we ship packages under 4 pounds by USPS Priority Mail. United States packages over 4 pounds are sent by UPS. All packages shipped outside the United States are sent by USPS.

I live outside the United States, will I have to pay customs fees?

Customs fees are determined by your own countries customs agency. As a retailer, we are required by law to mark customs fees with the actual package contents and value as “merchandise”.

Will the yarn I am purchasing be from the same dyelot?

We hand pick skeins for each order and try our best to give you the best matching skeins. Often with hand-dyed yarn, there is variety within batches. If we do not feel the skeins are well matched, we will call or email you with options for you to choose from.

What if I change my mind and want to return yarn I ordered?

We are happy to accept returns of yarn in new condition for a 15% restocking fee. The remaining cost balance can be used toward replacement yarn or issued as a store credit to be used on your next purchase. Shipping fees on returned orders are the responsibility of the customer.

What if I did not receive the correct items in my order?

Every effort is put into ensuring orders are packaged correctly, but occasionally we make mistakes. If you discover an error with your order, please contact us by phone at 503.238.2106 or email info@happyknits.com to describe the error. We will then work with you to have the correct items sent out to you and send a return label to return the incorrect items.